Our product company charges fees based on soaked goods. The actual weight of the product is lighter than its weight. Please understand
explain
1. Return and exchange policy: If there are quality issues with the goods, they can be returned or exchanged within 60 days. We accept one return and exchange per item. You can accumulate the problematic goods and send them back to our company every 45 days. Please ask the customer to advance the postage first, and we will reimburse the cost of 1 kilogram of your package after receiving the goods. This cost will be calculated according to the cost standard published on our company's website (the shipping and return costs are the same). You can also choose to return the problematic goods immediately, but the return shipping cost will be borne by you. If you have any questions, please contact customer service.
2. Customer specified color or style for shipping: Products with multiple colors and styles are randomly mixed by default. The company will do its best to meet the product color and style specified by the customer in the remarks. We do not accept returns caused by warehouse color or style not meeting customer requirements.
3. We are a company, and if you purchase for personal use (such as most of the items in your package being purchased in pairs), we cannot guarantee timely delivery to individual users.
Freight Description
We ship and transport by car.
Shipment: Small items, can be purchased directly, the system will automatically calculate the shipping cost, and the charging standard will be displayed automatically. If you have a designated company, please contact customer service in advance. Otherwise, the company will choose the default company for shipping.
Automobile transportation: If your goods are relatively heavy (over 15 kilograms, or not in the Jiangsu, Zhejiang, and Shanghai regions), we strongly recommend that you use automobile transportation to reduce transportation costs. For example, sending 10 kilograms of goods to Shenzhen usually costs 40-50 yuan, while air transportation only costs 10 yuan. The time required for you to receive the goods is almost the same. After the goods arrive, the shipping department will notify you by phone to pick up the goods at the designated shipping point. Generally, you need to pick up the goods within 3 days of arrival to avoid incurring storage fees.