Our store offers return service.If you found any problem about the product after you received the product within 15 day,such as damaged,accessories incomplete,send mistakenly,delivery late, no matter what problem you found, Please contact with us first before you open the dispute. We would do our best to solve the problem as fast as possible. Once we confirm that the problem of product is caused by us,we will re-send a new product to you .
Generally , we will ship your order in 1-5 working days. If ship from China , it's about 10-60 days (Most countries only take less than 28 days) If ship from The Russian Federation , most of areas is about 2-15 days. Some areas is about 15-45 days(Only available on The Russian Federation) Sometimes due to holidays or force majeure factors, Big promotion (11.11) such as customs strikes ,bad weather, lead to logistics delays. If the delivery date is coming , but you haven't received the item , please cantact us to extend the delivery date.
This is our pack. We will carefully package every product, each product will have three protections: courier bags, air bags, gift bags. You don't have to worry about the damage of the goods during the transportation process. If the damage occurs, you can contact the customer service to send a new one to you .
If you receive the item with any problem Please cantact with us first,we always do our best to help cutomers solve probl. We believe that the satisfaction of customers is our drive of progress. ''Win together with customers'' is the true principle we should persist forever. If you love our bags after receving the bags , please give us 5 Stars.
LIKETHIS, it sounds like Chinese English. Yes,the founder of brand is a young chinese guy.We call him LIU. Two years ago,LIU went to shopping with his girlfriend,they met a lady bag store.They love these famous brands,but the high price stopped them.LIU love his girlfriend, he used most of his savings to buy a famous brands bag for her girlfriend. However,She refused. ''I hope that you can make a unique bag by yourself,just for me'',she said. LIU was touched, He finally understood that a girl needs not an expensive bag, but she needs a truly unique heart. After six months, he created this brand and designed a new bag for her wife. Yes,She has become his wife. They design products together,with a minimalist design style,a heart for girls and dreams of life.
Shipping and Packaging All items will be double checked and well packed before sending.Items will be dispatched within 2 business days after buyers pay for the order. It usually takes about 14 to 18 working days for delivering the package to the destination(for remote areas,it may take a little longer). Special Announcement:Please fill in the correct and detailed consignee, address and phone number in the order. For fast and correct delivery.If you do not receive order within 30 working days,please feel free to contact Customer Service before leaving Negative and Neutral Feedback, we will do our best to help you resolve the problem.TaxNo, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes. If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service .ReturnIf the product is not on good condition, You can return this product within 14 working days, please contact customer service center before returning.FeedbackYour satisfaction is our first priorityIf you receive the order and it is in good condition,we would be grateful if you would leave us 5 star Positive Feedback for the transaction.