Get the appropriate service in our store and avoid unpleasant incidents. Both parties, based on the principles of mutual understanding, fairness, and voluntariness, jointly abide by the following terms:
1、 Our store promises
We are responsible for the information directly released by our company. If there is any inconsistency in words and actions that directly causes losses to merchants, this website shall bear the responsibility. But we refuse to bear the losses caused by the customer's own reasons (such as not looking at product details, product attributes. For example, a single pendant does not come with a chain, the product does not have a packaging box, the product size and imagination are different, etc.) and hope that the customer can read and ask more questions.
The product images are physical, but some are sourced from the internet. Each product description strives for accuracy, so customers can rest assured when making purchases. If serious errors are caused by negligence on our website, we will promptly correct them and conduct returns and exchanges.
We strictly control the quality of our products. If there are any quality issues, our company will implement unconditional returns and repairs.
Note: Our company is only responsible for the immediate confirmation of the current situation. Due to the frequent need for information updates, if there are any changes under the membership, we will notify you promptly and it will be up to the member to decide whether to cancel.
2、 Requirements for Members
Carefully verify (quantity, specifications, etc.), and promptly explain any special requirements.
The delivery address and contact information must be accurate, otherwise any related losses caused will be borne.
Timely payment of funds. If no payment is made within the following three days, it will be automatically invalidated.
Please check the quantity, quality, specifications, etc. of the goods upon arrival. If you have any questions, please contact us promptly. If there are no issues, please confirm receipt promptly and give a five-star rating (thank you)
3、 Other Agreements
If there is a conflict between the agreement reached by both parties through other contact methods and this clause, the agreement shall be executed according to the mutual agreement.
Defective product exchange: If a member discovers a product that is indeed a quality issue within 37 days after receiving the product. Please contact our company first before making the exchange. Our company will bear the round-trip shipping cost.
Company repair or maintenance: The company will charge additional fees based on the actual situation. If the product quality problem is caused by the company's reasons, the company is unconditionally responsible until the end. If the product is damaged or other problems are caused by the customer's carelessness, the company will repair it according to the customer's requirements, but the round-trip postage needs to be borne by the customer. If the repair cost exceeds 10.00 yuan, the customer will bear the basic labor cost.
Detailed explanation of merchant doubts
A. Product advantages: Material of silver jewelry, advantages compared to pure silver jewelry
Our jewelry materials are all refined from soft white copper and silver. The glossiness is like silver, even on the cut surface, it is difficult for ordinary people to distinguish. Compared to pure silver, there is a significant difference; High quality electroplated platinum layer, reinforced with thick silver, coated with protective film, with long-lasting color retention on the surface, not easy to fade.
B. Rich product line: product, new product introduction, demand
A rich product line is our foundation, whether it's new models with potential or not, we can offer our existing products to merchants. Our company releases new products every month, guiding fashionable boutique products. At the same time, we can flexibly produce products according to any customer needs without high requirements. Small and medium-sized customers can participate.
C. Superior production line: powerful productivity, meticulous processes, high-end products
Our daily production volume is over a thousand pieces, and we also have numerous additives,
Shorten the production cycle as soon as possible and ensure timely delivery. The production of products involves more than ten processes, from product design to factory inspection, each process is essential and has strict requirements. Professional high-end jewelry, because of professionalism, we focus on
D. Our service: providing effective assistance and reducing requirements
Simply selling goods is not our ultimate goal. We do our best to assist businesses in selling products quickly. Therefore, we have set up an experienced promotion department to share promotion methods, provide product image promotion, and help with store design arrangements. Our company can mix, and the threshold for mixed batches is extremely low. Starting from 100 pieces per item, new products are available
The company relies on its own resources to provide personalized services to customers
Merchants only need to provide product samples or clear pictures of product details and their related dimensions, and we can proceed based on these.
Our company will estimate and verify the products based on the customer's needs.
At the time of production, merchants need to prepay the mold fee, ranging from 0-100 yuan. Our company will communicate and confirm through the sample produced by casting, and we will proceed with production.
Before production, merchants need to prepay 20-50% of the start-up capital based on the quantity.