Tip: Electronic monitoring in the warehouse distribution department makes shopping more worry free, reassuring, and comfortable
Required reading (the transaction is deemed to have agreed to comply with the following conventions):
Special statement: Our store is neither a store nor a Taobao store, and we have no obligation to return or exchange goods within 7 days without reason. We refuse reasonable requests for returns or exchanges. Adults do business, not children. We kindly ask a few buyers to take responsibility and if you are the one, please do not interfere.
You may not know our strengths, but you must know our weaknesses. Mid to low end products, serving the public. We sell at a low profit, we can afford it but not afford to lose it. Please compare the cost-effectiveness of our products and understand us better. Please comply with the following conventions:
1、 All physical products are photographed, and there may be slight differences in each batch of goods entering the warehouse. The pictures and introduction data are for reference only, and the actual product received shall prevail. The style and color are randomly sent. Refuse to return or exchange goods on the grounds of minor differences in color, style, data, etc.
Example (but not limited to): 1. The weight you marked online is 20g, but the weight I weighed is only 19.8g. I request a return and bear our shipping costs, otherwise I will file a complaint and give a negative review;
2. Your product is too low, of poor quality, and difficult to sell. I want to return it or if it is too high, how much will the refund cost be as compensation? Otherwise, I will file a complaint and give a negative review;
3. I don't like red, why did you send me a red product and demand compensation for mental damages, or return it and demand to bear the round-trip shipping cost, or file a complaint and leave a negative review;
Why is it marked as 40 pages when your exercise book only has 37 pages? Fraud, scammer, you take care of it, otherwise you can file a complaint and
2、 Mid to low end products, reject negative reviews. Please evaluate the cost-effectiveness of the product beforehand. Our product has gone through more than 20 years of market washing and still has a huge market. We do business and make friends on Taobao, and we refuse to give positive or negative reviews for any reason. Example (but not limited to):
I don't believe it, I came here to give you a negative review. A product that only costs a few cents, I bought 1000 varieties and gave you 1000 negative reviews. I'm not looking for anything, I'm just looking for comfort in my heart.
Shopping on Taobao has long been accustomed to finding faults. What am I doing on Taobao without finding fault? Why not allow reviews? If the product quality is poor, I will give a negative review.
3. The customer service is not good, and the product quality is also poor. I have something to say, can I make suggestions in the positive review? Of course, welcome. You have visited our business, and our customer service is grateful to you. Why is the service not good? Why is the product quality poor? Welcome to provide constructive suggestions, improve our services, and provide better services for you and more customers.
3、 Transportation and delivery. Mainly engaged in freight transportation, shipped from developed Yiwu. We do not collect shipping fees on our behalf. We need to pick up the goods at the freight station ourselves and pay the shipping fees to the freight station. After placing the product order, please contact to modify the shipping fee to 0. The default shipping fee for shopping is, and there may be differences in certain regions. Please contact customer service to confirm the shipping fee before making payment. All products are not included. If the shipping fee is not sufficient, customer service will contact you to complete the shipping fee, which will be collected in full. We have the right not to ship if we refuse to pay the shipping fee for any reason.
4、 Return and exchange policy
Within 3 days of receiving the goods (based on the date of receipt on the waybill), if you find any shortage or shortage of goods, please contact us promptly. Late submissions will not be accepted.
transport
Problem of damage during transit:
Sent goods: When receiving the goods, please check whether the outer packaging is intact and whether the goods inside are damaged. If the inspector does not cooperate with the inspection, you can file a complaint with the corresponding company. Those that belong to vulnerable products should be dismantled and inspected in person to see if there is any damage, and on-site photos should be taken and recorded as evidence for claiming compensation from the company or enterprise. Sign to acknowledge that the goods inside the box are intact and undamaged. Please sign with caution
Goods shipped by car: Due to its own practical factors, sometimes a shipment of goods may experience damage within 3% to 5%, which is within the normal range of wear and tear. Please bear the responsibility on your own; In the event of force majeure (natural disasters) or accidents (such as car accidents) resulting in damage, please negotiate with us to request compensation from the car shipping company. Both the buyer and seller shall bear the responsibility together, and our store shall bear the corresponding part of the seller's responsibility. In other general cases, the damage is the responsibility of the car transportation department.
5、 The following situations do not accept returns or exchanges
1. The returned product packaging is incomplete, and the accessories or related information are incomplete; Unauthorized repair or modification; Not used and stored according to normal methods; Exceeding the product shelf life; The returned product has been labeled and the product is fake. A product that can no longer be sold as a commodity.
If the customer returns the goods in any way without communicating with customer service, the company will refuse to accept them.
3. All return packages must be returned with real name (i.e. filling in the name of the orderer). Before mailing the return package, it is necessary to communicate with customer service and send a return list. The return list should be included in the return package for the convenience of staff to check, and the efficiency is. 4. Returns made without prior communication with customer service will not be accepted.
5. Returns or exchanges based on subjective reasons, if there are no actual quality issues, will not be accepted. The return shipping costs will be borne by the buyer, and any damages will be compensated at the price.
6. Please do not return non company products. If such products are found, we will not refund them.
7. Refusing to advance the shipping fee for various reasons, and if the return shipping fee exceeds the shipping fee, returns will not be accepted