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Buyer must read:
If you purchase any products from the company with quality issues or shortages, please contact us in a timely manner. We will take time to solve the problem and provide you with a satisfactory answer:
1. Within 20 hours of receiving the goods (based on the date of receipt of the waybill), if any functional failure or quality issues are found in the products, please contact us in a timely manner; Failure to accept overdue payments and falsification of false reports will not be accepted once verified;
2. We will do our best to meet the customer's specifications for product color or style, but we may not be able to meet them 100%. If the color and style do not match, the goods will not be returned or exchanged (customers can indicate that they cannot be stocked as required); The image is a rendering color, which may cause color difference due to personal display issues. Orders placed will be based on the actual product. If taken by oneself, returns or exchanges will not be accepted. Please take photos with caution
3. If the buyer is dissatisfied or unsatisfied with the product and there are no actual quality issues, we will not accept returns or exchanges;
4. Customers need to open the box for inspection when receiving goods, regardless of whether the outer packaging box is damaged or not. If any products are damaged due to transportation issues, please ask the relevant transportation company to provide us with a certificate stamped with an official seal, and we will assist the customer in making a claim; We will not be held responsible for any damage or loss of goods caused by this
5. All customers are requested to protect the integrity of product packaging, complete accessories or related information. If there are quality issues with the product itself, we will provide replacement within the specified time; (The cost of replacing the freight separately will be borne by the customer. It is recommended to replace it next time)
6. If the returned product packaging is incomplete, accessories or related information are incomplete; Unauthorized repair or modification; Not using or storing according to normal methods; Exceeding the product warranty period; If the returned product is labeled and falsified, we will not be responsible for returns or exchanges;
7. When customers return products with quality issues, please use regular returns to our company. After receiving the goods, the company will subsidize the shipping and actual cost of the goods according to the list. If customers return directly without communicating with customer service, we will not accept it; Thank you for your cooperation. Communication starts from the heart