Special statement: Please refer to the color options for details (it is normal for our store's custom colors to differ from the factory label description)
1. Default, single item delivery. If you need anything else, please contact customer service to make up for the price difference.
2. Solemn statement: Customers of our store do not accept returns within 7 days without reason
New customers have a 7-day free exchange policy, which does not include regular customers who enjoy a three-month exchange service for non monetary items (if a replacement is required, the buyer will bear the shipping cost)
Non quality issue returns and exchanges: The buyer is responsible for the round-trip shipping cost. (Slight defects, color differences, unsmooth zippers, stitching, odor, customers are not allowed to return or exchange more than 20% of the total purchase price in a single transaction. This is to prevent malicious purchases: for large quantities and high-value recipients who enjoy promotional activities, orders will not be exchanged or refunded.)
3. If there are quality issues, please refuse to accept before signing.
4. The order will be sent out within 48 hours after placing it, and the deadline is 4:00 pm every day.
5. Quality issues: When the buyer returns the goods, the seller will bear 6 yuan, which will not be included in the transfer payment
6. Color difference: All products are photographed from real objects, and we try our best to minimize color difference. Different displays may have differences in color and contrast.
7. Odor: Some bags may have a slight odor, which can be eliminated by placing them in a ventilated place for a period of time, or it can be eliminated after a few uses.
8. Size: The size of the item has been indicated in the details and is manually measured, with an error of 2-5cm.
9. If multiple items are rejected, a compensation of 100 yuan for labor costs will be provided. Orders of 50 or more are equivalent to 50 orders and will be rejected. No returns or exchanges are allowed.
10. Sign for and inspect for out of stock or missing accessories. If there is a shortage of goods or accessories, please contact us within 1-2 days. If we do not contact you, the goods will be considered complete and we will not send any replacements.
The return and exchange process is as follows:
1: If you need a return or exchange, please provide your Alibaba number and contact our customer service for confirmation.
2: If your return or exchange is sent out, you can check on our company website 2-3 days after your package is sent out to see if we have signed for it. If it shows as signed for, you can immediately contact our after-sales service on Wangwang.
Please be sure to contact customer service to explain the reason before returning the item; We do not accept returns without authorization, and we refuse to accept surface mail and cash on delivery packages. In order to better and timely solve your problem, please cooperate with our work according to the table below. Thank you
Reason 1: Non human damage, ensure that the hang tags are complete and unused.
If you have accessories, please send them back together.
3. Regarding the shipping cost that we will bear, please advance the payment when returning the goods. We will return the returned item to you after receiving it (as the shipping fee for collect payment is very expensive, 2-4 times the normal shipping fee. We will bear the return shipping fee, which will not exceed the normal shipping fee we paid when you purchased it). Thank you to all customers
1. After signing, if there is a quality issue, the return and exchange shipping fees will be split equally. The customer pays for the return shipping fee, and we bear the shipping cost.
2. Wrong shipment: Within 7 days, please take photos and contact customer service promptly~~
3. Quality issue: Please check before signing for it. If it is a quality issue, please reject it. (After signing, the return shipping fee shall be borne by oneself)
4. No quality issues: Within 7 days, there is no need to take photos, and the buyer will bear the round-trip shipping cost.
5. Indeed
After receiving the goods, there will be no returns or exchanges.
6. Rejected items, all items with self cut shipping fees by the buyer must be signed for in person to check if there are any problems with the bag. For items with problems, we will compensate according to the general shipping fee
Serious statement: Placing an order indicates that you have read and confirmed all the above content