1. Delivery time: Orders placed and payment completed before 16:00 from Monday to Friday are usually shipped on the same day. The shipment will be made on the second day after payment after 16:00. In case of special circumstances, it will be postponed accordingly. We will not ship on Sundays due to our company's rest, and will ship on Monday; If there is a holiday, the specific delivery time will be notified separately on the store homepage before the holiday.
2. Signing issue: Before signing for delivery, please open the package and inspect the goods to confirm that they are in good condition and the quantity is accurate before signing for delivery. If the employee requests to sign before inspecting the goods, it is necessary to first check the appearance of the package for any damage, confirm that the outer packaging of the goods is intact, and then sign. If there is any damage, please refuse. Do not give the signed form to the employee immediately. Inspect the goods in front of the employee and confirm that there are no issues with the goods before handing over the form to the employee.
3. Return and exchange issues: Our store returns goods without reason within 7 days. For quality issues that are not the responsibility of our store, the buyer must bear the round-trip shipping cost of the return and exchange. For returns and exchanges caused by product quality issues or our store's responsibility, our store will bear the round-trip shipping cost. Our store refuses all collect and self pickup items. For the return or replacement of goods that our store is responsible for, the buyer should pay the freight first, and we will return the freight you paid through Alipay after receiving the return. We do not accept returns or exchanges for products that have been used and affect secondary sales. Please understand