If you purchase any products from our company with quality issues or shortages, please contact us in a timely manner. We will take time to solve the problem and provide you with a satisfactory answer:
1. Within 5 days of receipt (based on the date of receipt of the waybill), if any functional failure or quality issues are found with the product, please contact us in a timely manner; Failure to accept overdue payments and falsification of false reports will not be accepted once verified;
2. Considering that it is not possible for customers to inspect all products one by one after receiving them, we allow you to exchange or return any quality issues found within 5 days after receiving them.
3. We will do our best to meet the customer's specifications for product color or style, but we may not necessarily be able to meet them. If the color and style do not match, the goods will not be returned or exchanged (customers can indicate that they cannot be stocked as required);
4. If the buyer is dissatisfied or unsatisfied with the product and there are no actual quality issues, we will not accept returns or exchanges;
5. Customers need to open the box for inspection when receiving goods, regardless of whether the outer packaging box is damaged or not. If any products are damaged due to transportation issues, please ask the relevant transportation company to provide us with a certificate stamped with an official seal, and we will assist the customer in making a claim; We will not be held responsible for any damage or loss of goods caused by this
6. Customers are requested to protect the integrity of product packaging, accessories, or related information. If there are any quality issues with the product itself, we will provide replacement within the specified time; (The cost of replacing the freight separately will be borne by the customer. It is recommended to replace it next time)
7. If the returned product packaging is incomplete, accessories or related information are incomplete; Unauthorized repair or modification; Not using or storing according to normal methods; Exceeding the product warranty period; If the returned product is labeled and falsified, we will not be responsible for returns or exchanges;
8. When customers discover quality issues with the product and return it, please use a regular return to our company. The shipping fee will be paid by the customer, and the company will subsidize the shipping fee and the actual cost of the product according to the list after receiving the goods. If the customer returns the product directly without communicating with customer service, we will not accept it;
9. Order from 10 units less per style. Due to the variety of product styles, sellers usually randomly match them based on the quantity. If the buyer needs to specify the color and pattern, they can inform us through Alibaba Wangwang, or create a spreadsheet or send it to us in a document or spreadsheet. We will try our best to arrange the goods according to the requirements, as there are many styles of products and there are significant market changes. If some styles are out of stock, buyers should apply for a refund after receiving the goods.
10. The styles uploaded by our store are generally market styles. Once the product is sold, it cannot be returned or refunded. Buyers are advised to carefully consider before placing an order. Returns and exchanges cannot be made on the grounds of poor sales. If there is a quality issue with the product, it is possible to replace it with the same style within five days of receiving the goods. If the buyer does not like the color or style purchased. You can return the item within 5 days of receiving it to exchange for other colors of the same style, and the postage will be your own responsibility. If you need to change to other styles, you will receive a 20% discount for returns and exchanges (as the product changes greatly and can be changed at any time, the profit margin is small, and packaging wear and tear may occur during transportation, so it is not recommended to exchange)