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[Buyer Must Read]: If You Buy Any Goods of Our Company, Please Contact Us Within 24 Hours If You Have Any Questions after Signing. We Will Solve the Problem for You Immediately and Give You a Satisfactory Reply: default Zto Express and Yousu Express!
1. Within 24 Hours after Receiving the Goods (Subject to the Receipt Date of the Waybill), If Any Product with Functional Failure Or Quality Problems Is Found, Please Contact Us in Time for Return and Exchange; It Will Not Be Accepted Within the Time Limit, the False Report Will Not Be Accepted Once Verified;
2. We Will Try Our Best to Satisfy the Product Color Or Style Specified by the Customer, but Not 100%. If the Color Or Pattern Style Does Not Match, We Will Communicate with You in Time to Change the Color Or out of Stock.
3. the Buyer Takes Dissatisfaction Or Bad Selling as the Reason, the Product Actually Has No Quality Problem, and It Is Not Used as the Reason for Return and Exchange. the Order Should Be Cautious, and the Inventory Backlog Is Not Responsible.
4. Customers Need to Unpack and Check Whether the Outer Packing Box Is Damaged Or Not When Receiving the Goods. If Any Product Is Damaged Due to Transportation Problems, Please Ask the Relevant Transportation Company to Issue a Certificate Stamped with the Official Seal, and Provide This Certificate to Us, and We Will Assist the Customer to Make a Claim; If the Goods Are Damaged Or Lost Due to Logistics, We Will Not Bear Relevant Responsibilities.
5. Customers Who Need to Return Or Exchange Goods Should Protect the Integrity of Product Packaging, Complete Accessories Or Related Materials, and Ensure That the Secondary Sales of Products Will Not Be Affected. If the Package of the Returned Product Is Incomplete, the Accessories Or Related Materials Are Incomplete; Repair and Refit without Authorization; Use and Storage without Normal Methods; beyond the Warranty Period of the Product; Return the Product with Labels, Fraud, we Will Not Bear the Return;
6. When the Customer Finds the Product Quality Problem and Returns the Product, Please Return It to Our Company by Ordinary Express. Our Company Refuses to Accept Any High Freight Express Logistics Such as Express Delivery and Urgent Delivery. the Freight Customer Pays in Advance, after Receiving the Goods, the Company Will Make up the Freight and the Actual Cost of the Goods According to the Express List. If the Customer Directly Returns the Goods without Communicating with the Customer Service, We Will Not Accept It; Thank You for Your Cooperation, communication Starts from the Heart!