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Article 1In Order to Promote a New Commercial Civilization That Is Open, Transparent, Shared and Responsible, Protect the Legitimate Rights and Interests of Users of Alibaba China Website, and Maintain the Normal Operation Order of Alibaba China Website, According to the Alibaba Terms of Service, formulate These Rules.Article 2These Rules Apply to Users Who Use Any Products Or Services on Alibaba China Website (Hereinafter Referred to as "Services"), and Are for Users on Alibaba China Website (Hereinafter Referred to as "Users") terms That Add Basic Obligations Or Restrict Basic Rights. Users Are Equal in Applicable Rules.Article 3Users Shall Abide by the Provisions of National Laws, Administrative Regulations, Departmental Rules and Relevant Normative Documents. If Any Act Suspected of Violating the Provisions of National Laws, Administrative Regulations, Departmental Rules and Relevant Normative Documents Has Been Stipulated in These Rules, These Rules Shall Apply; If There Is No Provision in These Rules, alibaba Has the Right to Handle It at Its Discretion. However, Alibaba's Handling of Users Does Not Exempt Users from Their Legal Obligations and Responsibilities.Article 4Any Behavior of the User on the Alibaba China Website Shall Comply with Alibaba and/Or Its Affiliates (Including but Not Limited to Alipay, Taobao, Alibaba Finance, Alibaba Cloud, Yahoo China, Etc., the Same below) the Agreements Signed. If the Provisions of These Rules Conflict with the Agreement between the User and the Preceding Agreement, the Agreement between the Two Parties Shall Prevail. If It Is Not Agreed in the Agreement, These Rules Shall Apply. Chapter II DefinitionArticle 5Alibaba China Website: Refers to the Online Information Publishing and Trading Platform for Inter-Enterprise Trade (B-TO-B) Hosted and Operated by Alibaba, Including the Alibaba China Website (the Domain Names Involved Are Aliba.cn, Aliba.cn, 1688. Com, the Same below) and the Client.Article 6Alibaba Platform: Refers to Alibaba China Website, Taobao (Domain Name: Taobao.com), Tmall (Domain Name: Tmall.com), Yitao.com (Domain Name: Etao.com), Juhuasuan (Domain Name: Ju.tmall.com), websites and Clients Such as Alimama.com, Fliggy (Alitrip.com), Alibaba.com (Alibaba.com), and Aliexpress.com.Article 7Users: Refers to Users of Alibaba's Services with Or Regarded as Having Full Civil Capacity, and Are Not Trade Restrictions, Sanctions Or Other Laws Imposed by Any Country, International Organization Or Region, the Object Restricted by the Rule.Article 8Member: Refers to the User Who Signed the Alibaba Terms of Service with Alibaba and Completed the Registration Process. A Member Can Have More than One Accounts Within the Scope Allowed by Alibaba, and Each Account Corresponds to a Unique Login Name.Article 9Buyer: Refers to the Member Who Browses Or Purchases Products Or Publishes Inquiry Forms on Alibaba's China Website.Article 10Seller: Refers to the Member Who Publishes Product Information, Enterprise Information Or Quotation on Alibaba China Website.Article 11Wangpu: Also Known as a Dedicated Website, Is One of the Places Where Sellers Engage in Business Activities on Alibaba China.Article 12Wangpu Domain Name: You Can Click the Wangpu Domain Name Link Or Directly Enter the Wangpu Domain Name to Enter the Corresponding Seller's Wangpu. the Domain Name of the Wangpu on the Alibaba China Website Is Generally Displayed in the Form of * .Cn.1688.com.Article 13Order: a Contract in Which a Buyer Orders an Order Or Multiple Products from a Single Seller at the Same Time. The Content of Any Product in the Order Constitutes an Independent Transaction.Article 14Evaluation: Refers to the Comments Made by Both Parties on the Transaction Situation of the Other Party after the Successful Completion of the Online Transaction (the Order Status Has Been Shown as Successful). The Evaluation Record Is an Important Mark of the User's Transaction Status.Article 15Complaining Party: Refers to Natural Persons, Legal Persons and Other Economic Organizations That Initiate Complaints That Conform to Relevant Laws and Regulations.Article 16Respondent: Refers to the Alibaba China Website User Complained by the Complainant.Article 17Counter-Notice: the Notice and Relevant Supporting Materials Submitted by the Respondent to Alibaba after Receiving the Complaint Notice from the Complainant.Article 18Violation: Refers to the User's Violation of These Rules Or Any Contract Signed with Alibaba.Article 19Management Measures: in Order to Improve Users' Purchasing Experience and Maintain the Normal Operation Order of the Website Market, Alibaba Adopts Market Control Measures for Users and Their Behaviors According to the Circumstances Stipulated in These Rules, the following Categories Are Included:(1) Warning: It Refers to Alibaba's Oral Or Written Reminder and Warning of Users' Misconduct.(2) Removal: Refers to the Transfer of Information Related to Violations of the User to the Unpublished Status in the Background of the User Account. after the Information Is Removed from the Shelf, the User Can Still Modify It through the Login Account. after the Modification Is Correct, information Can Be Published Normally.(3) Deletion: It Refers to the Deletion of Information Related to Violations by Users. after the Information Is Deleted, Users Cannot Modify and Restore It.(4) Power Reduction: Refers to the Ranking of Product Information Released by Users.(5) Restricting the Release of Product Information: It Refers to Prohibiting Users from Publishing Product Information of Specific Attributes Or Restricting the Total Number of Published Product Information, Etc.(6) Store Supervision Means That All Product Information in Member Stores and Stores Cannot Be Viewed through Search, Store Or Product Links Within a Certain Period of Time.(7) Account Restriction: Refers to Alibaba's Suspension of Users, Including but Not Limited to the following Permissions: Access Permissions of Wangpu, Operation Permissions of Supplying Product Information Or Purchase Orders, Quotations, Etc, and Remove Or Delete All Information Published by the User (If Any). The Management Measures of Account Restriction That Are Taken Due to User Violation May Have Paid for Services Provided by Alibaba and/Or Its Affiliates (Including but Not Limited to TrustPass Services, If Any) the Corresponding Service Usage, Service Fees, and Calculation during the Service Period Will Have Adverse Effects (the Specific Service Agreement Shall Prevail), and the Corresponding Consequences Will Be Borne by the User.(8) Account Closure: Alibaba Terminates Any Service Provided to Users. After the Account Is Closed, Users Will No Longer Be Able to Log on to Any Alibaba Platform through the Account, and All Alibaba Platform Services Will Be Terminated at the Same Time.(9) Other Measures: Refers to Other Control Measures Other than the above Measures Taken by Alibaba for User Misconduct, Including but Not Limited to Restricting Participation in Activities, Searching and Blocking, Restricting the Use of Aliwangwang/Qianniu Workbench, authentication, Restrict the Creation of Stores, Restrict the Ordering of Website-Related Services, Restrict the Sending of on-Site Letters, Restrict Website Login, Block/Delete Comment Content, Restrict Evaluation, Restrict Buyer Behavior, the Member's Alipay Account (Bound to the Member's Account) Shall Take Corresponding Restrictive Measures, Etc. Chapter III User Behavior RulesSection 1 Account Registration and ManagementArticle 20Users Should Strictly Follow the Account Registration Process Set by Alibaba China Website System to Complete the Registration. When Registering an Account, They Must Agree and Abide by the Alibaba Terms of Service.Users Should Abide by National Laws and Regulations When Selecting Their Login Name (ID, Also Known as Member Account Or Account), Wangpu Or Wangpu Domain Name, and Shall Not Include Illegal Or Suspected Infringement of Others' Rights, relevant Information That Violates Public Order and Good Customs Or Interferes with Alibaba's Normal Operation Order, Including but Not Limited to Not Including Flagship Stores, Monopolies and Other Relevant Information (except with Alibaba's Consent);Only One Account Can Be Registered with the Same Login Name, and the Valid Mobile Phone Number Or Email Address of the Account Is Not Used for Verification of Other Accounts. the Login Name Cannot Be Modified after Registration (except for Alibaba's Approval).Article 21Users Shall Actively Maintain the Operation Order of Alibaba China Website, and Shall Not Register Accounts in Large Quantities through Software, Procedures, Etc. to Hinder Alibaba's Operation Order (Hereinafter Referred to as "Improper Registration"). For Members Suspected of Improper Registration Detected by Alibaba, Alibaba Will Take Warnings, Identity Verification, Restrictions on Creating Stores, Restrictions on Ordering Website-Related Services, Restrictions on Sending Internal Letters, Restrictions on Publishing Products, temporary Management Measures Such as Restricting Website Login and Using Aliwangwang/Qianniu Workbench.Article 22Because the User Account Is Associated with User Information and Alibaba China Website Business Information, the User Account Is Only Used by the User Himself. Without Alibaba's Approval, the User's Direct Or Indirect Authorization of the Account to Third Parties Is Invalid; If Found, if Alibaba Determines That the Use of a User Account May Endanger the Security of the User Account and/Or the Information Security of Alibaba China Website and Other Users, Alibaba Will Refuse to Provide Corresponding Services and/Or Take Corresponding Management Measures for the Account.Article 23Because the User Account Is Associated with the User Credit Information, Only If There Are Explicit Provisions of the Law, Judicial Decisions, Or with the Consent of Alibaba, and in Accordance with the Account Transfer Process Stipulated by Alibaba China Website Rules, users Can Transfer Accounts. Once the User Account Is Transferred, the Rights and Obligations under the Account Will Be Transferred Together. In Addition, the User Account Cannot Be Transferred in Any Way. Otherwise, Alibaba Has the Right to Investigate the User's Responsibility and Take Management Measures Such as Closing the User Account, and All Responsibilities Arising Therefrom Shall Be Borne by the User.Article 24If Other Members Or Third Parties Complain to the Administrative Organ Or Litigate to the Judicial Organ Due to the Member's Behavior, If the Contact Information Provided by the Member Is Expired Or Invalid, Or the Member Is Lazy in Handling and Dealing with It Negatively, or Continue to Violate Regulations, Causing Or Possibly Causing Losses Or Adverse Effects to Alibaba Or Other Users, Alibaba May Take Store Supervision According to the Severity of the Consequences Or Possible Consequences, temporary Management Measures Such as Account Restriction.Article 25Alibaba Has the Right to Recycle Inactive Accounts That Meet the following Conditions:(1) Alipay Accounts That Have Not Been Bound to Real-Name Authentication;(2) the User's Email Address Has Not Been Used for 6 One Consecutive Months, mobile Phones Or Other Methods and Passwords Approved by Alibaba Have Logged in to Alibaba China Website, Nor Have They Logged in to Any Other Alibaba Platform;(3) There Is No Valid Business That Has Not Expired, valid Services Include but Are Not Limited to Unclosed Transaction Orders, Value-Added Services That Users Have Activated Or Ordered, Etc.Article 26Members Can Use the Website Self-Service, call Alibaba China Website Customer Service Or Other Alibaba China Website Support Methods to Apply to Alibaba for Closing Its Account.Article 27If the User Has a Situation That Alibaba May Terminate the Agreement with the User as Stipulated in the Alibaba Terms of Service, Alibaba Has the Right to Close the User Account.Section 2 OperationWangpu and Order Related Services Article 28Members Must Meet the following Conditions before Applying to Create a Store Or Order Related Services According to the Process Set by Alibaba China Website System (Note: 1. except with Alibaba's Consent, alibaba China Website Does Not Support Individual Members Who Have Passed the Personal Real-Name Authentication of Alibaba China Website to Use Seller-Related Products and Services, Including but Not Limited to Creating and Using Wangpu, Publishing Product Information, Publishing Yellow Pages, quotation, Etc.; 2. If the Specific Service Has Other Service Usage Conditions, Members Shall Meet the Corresponding Conditions at the Same Time):(1) through the Identity Authentication of Alibaba China Website, Provide Users with True, Accurate, Timely and Complete Information, Including but Not Limited to Identity Certification Materials and Relevant Information of Relevant Personnel;(2) Maintain and Update the above Information in Time to Ensure Its Authenticity, Accuracy, Timeliness and Integrity;(3) According to Alibaba's Investigation, Other Alibaba Accounts of the Actual Controller of the Account Have Not Been Dealt with by Specific Serious Violations Or Have Not Seriously Endangered the Transaction Security.If the Information Provided by the Member Is Untrue, Inaccurate, Untimely Or Incomplete, Or Alibaba Has Reasonable Reasons to Doubt Its Authenticity, Accuracy, Timeliness and Completeness, alibaba Has the Right to Take Administrative Measures Such as Warning, Account Restriction and Account Closure for Members as Appropriate, and Has the Right to Refuse Members to Use Any Existing Services and Any Functions Or Services That May Be Provided in the Future. Information Publishing/ManagementArticle 29Users Should Publish Information in Accordance with the Procedures and Requirements Set by Alibaba China Website System, and the Published Information Should Follow the Basic Principles of Legality, Truthfulness, Accuracy, Effectiveness and Integrity, follow the Information Release Rules and Describe It Truthfully. It Shall Not Include Relevant Content Such as Violation of National Laws and Regulations, Suspected Infringement of the Legitimate Rights and Interests of Others, Or Interference with the Operation Order of Alibaba China. Users Should Take Full Responsibility for the Information They Publish Independently. Transaction and PaymentArticle 30When Both Parties Choose and Confirm to Use Alipay Services, They Will Be Deemed to Accept All Kinds of Payment Services Provided by Alipay and Abide by the Relevant Provisions of the Payment Service Agreement. If Both Parties Choose and Use Other Transaction and Payment Services Supported by Alibaba China Website, Both Parties Shall Abide by the Corresponding Transaction Rules and Relevant Service Agreements of Transaction and Payment Service Providers. RefundArticle 31If the Buyer Does Not Receive the Goods, You Can Apply for a Refund. If the Buyer Receives the Goods but Has Problems, You Can Apply for a Refund/Return Refund, and Contact the Seller to Negotiate in Time. If the Seller Agrees to Refund/Return Refund, the Corresponding Payment Will Be Refunded to the Buyer According to the Corresponding Transaction Rules, Which Shall Be Subject to the Provisions of Each Transaction Rules and the Execution of the Order Transaction Process. Rights Protection (Transaction Dispute)Article 32The Buyer and the Seller Have Disputes over the Performance of the Transaction. If Both Parties Cannot Negotiate Or Reach an Agreement through Negotiation, One Or Both Parties May Apply for Submission to Alibaba for Dispute Resolution. Users Submit Alibaba Dispute Resolution, it Means That the User Agrees and Is Willing to Fulfill the Customer Service of Alibaba China Station as an Independent Third Party According to the Dispute Facts He Has Learned and According to the Transaction Dispute Handling Rules and Other Relevant Alibaba China Station Rules the Decision of Mediation Made (Including Adjusting the Transaction Status of Relevant Orders, determine to Pay All Or Part of the Disputed Money to One Or Both Parties to the Transaction, and Execute the Corresponding Margin Compensation, Etc.).Article 33Members Shall Conduct Transactions in Accordance with the Requirements of the Alibaba China Website Transaction Process, and Sellers Shall Reasonably Protect the Rights and Interests of Buyers. If a Member Has Or May Cause an Act That Endangers Transaction Security Or Account Security, Alibaba Will Take Store Supervision, Close Orders, and, delete Temporary Management Measures Such as Product Information until Alibaba Confirms That the Risk Is Basically Controllable and Partially Or Completely Releases the Control. Section III EvaluationArticle 34The Buyer and the Seller Have the Right to Evaluate Each Other Within 30 Days after the Order Transaction Is Successful Based on the Real Online Transaction. the Evaluator Shall Make a True and Objective Evaluation of the Transaction Result, and the Specific Evaluation Period, for More Information about the Process and System Evaluation, See and Follow the Relevant Provisions of the Evaluation System Rules. In Order to Ensure the Fairness, Objectivity and Authenticity of the Evaluation System, Alibaba Will Follow the Provisions of the Evaluation System Rules Based on Limited Technical Means to Evaluate Illegal Transactions, Malicious Evaluations, Improper Evaluations, abnormal Evaluation and Other Behaviors That Undermine the Evaluation System of Alibaba China Website and Infringe upon Users' Right to Know Shall Be Resolutely Cracked down, Including but Not Limited to Blocking Comments, Deleting Comments, and Not Scoring Evaluation, limit Evaluation and Other Management Measures. Chapter IV Violations and HandlingArticle 35If a Member Violates the Rules, Alibaba Will Take Corresponding Management Measures against the Member in Accordance with These Rules and Relevant Implementation Rules. In Order to Promote the Construction of the Market Integrity System and Safeguard the Legitimate Rights and Interests of Other Users, the Public and Alibaba and Its Affiliates, Alibaba Will Publicize the Violations of Members on the Website Rules Channel Page as Appropriate, disclose Relevant Information and Violations of Members Who Have Taken Corresponding Management Measures by Alibaba to Administrative Authorities and/Or Third-Party Organizations and Alibaba's Affiliates.Article 36Alibaba Adopts the following Node Handling Methods for Member Violations (Otherwise Stipulated in the Implementation Rules, in Accordance with the Implementation Rules):(1) If a Member Has Deducted More than 12 Points and Less than 24 Points for Violation, a Warning Shall Be Given;(2) If a Member Has Deducted More than 24 Points and Less than 36 Points in Violation of Regulations, He Or She Shall Be Given the Right to Limit the Rights for 7 Days;(3) If a Member Has Deducted More than 36 Points and Less than 48 Points in Violation of Regulations, He Or She Shall Be Given 15 Days of Limited Power;(4) If a Member Has Deducted More than 48 Points and Less than 60 Points for Violation of Regulations, the Restriction Shall Be Given for 30 Days;(5) If a Member Has Deducted More than 60 Points for Violation, the Account Shall Be Closed.The Member Processed by the Execution Node Can Return to the Normal State Only When the Corresponding Violation Is Corrected, the Violation Handling Period Expires, and the Violation Handling Measures Are Completed.37thAlibaba Will Correct and Educate Members for the First Time Or Non-Subjective Violations, and Require Members to Conduct Self-Inspection.At the Same Time, the Platform Gives Members the Opportunity to Take the Exam. If They Pass the Corresponding Exam, Some Penalties for Violations Can Be Revoked. Article 38The Member's Illegal Deduction Will Be Cleared One Year after the Deduction Date (If There Is a Violation on December 31, 2016, the Deduction Will Be Cleared at 24: 00 on December 30, 2017), unless the Account Is Closed Due to the Deduction of 60 Points Or More. Prohibited Information ReleaseArticle 39It Refers to the Behavior That Users Publish Product Information Prohibited Or Restricted from Publishing/Selling by National Laws and Regulations Or Alibaba China Website. Once the Product Information Released by the User Is Deemed to Be Prohibited, Restricted, Or Sold, Alibaba Will Immediately Delete the Product Information According to the Prohibited Information Release Processing Rules, at the Same Time, the User Will Be Warned According to the Seriousness of the Case, and the Account Will Be Limited until the Account Is Closed. Illegal Supply Product Information ReleaseArticle 40It Refers to the following Types of Violations of Product Information Issued by Users on Alibaba China Website: Use of Malicious External Software Violations, Title Description Violations, False Attributes, Incorrect Category Placement, Empty Cargo, false Price Violations, Etc.; Once the Supply Product Information Released by the User Is Deemed to Be Illegal Information, Alibaba Will Remove the Product Information from the Shelf According to the Seriousness of the Case in Accordance with the Rules for Handling Quality Violations of Supply Product Information, information Deletion, Account Restriction, Etc. Inquiry Issued in ViolationArticle 41Refers to the following Types of Illegal Issuance of Inquiry Orders on Alibaba China Website: the Content of Inquiry Orders Violates the Operation Order of Alibaba China Website, the Inquiry Products Are Prohibited and Restricted Products, and the Inquiry List Is Called Inquiry, Which Is Actually Advertising, repeat Inquiry, Etc.; Once the Inquiry Form Issued by the User Is Deemed to Be Illegal Information, Alibaba Will Delete the Information and Restrict the Account According to the Seriousness of the Case According to the Rules for Issuing Inquiry Forms and Handling Violations. Quotation Violation ReleaseArticle 42It Refers to the following Types of Quotation Violations Issued by Users on Alibaba Website: The Quotation Content Violates the Operation Order of Alibaba China Website, the Quotation Content Has Nothing to Do with the Inquiry, the Quotation Price Is Not True, the Content of the Quotation Involves Information about Prohibited and Restricted Products, Etc. Once the Quotation Published by the User Is Deemed to Be Illegal Information, Alibaba Will Delete the Information of the User According to the Rules for Handling Quotation Violations, account Authorization and Other Processing. Intellectual Property Infringement43rdIt Refers to the Infringement of Other People's Intellectual Property Rights and Other Rights by Information Released by Users on Alibaba China Website. Once the Information Released by the User Receives the Relevant Infringement Complaint, the Counter-Notification and Supporting Materials Shall Be Submitted in Time to Explain the Legality of the Product. the User Shall Ensure That the Counter-Notification Information Provided Is True, Legal and Effective, if the Counter-Notice Is Not Submitted in Time Or the Counter-Notice Is Not Established, Alibaba Will Follow the Rules for Handling Intellectual Property Infringement Or the Rules for Handling Image Infringement. According to the Seriousness of the Case, Users Will Be Treated with Information Deletion, Account Restriction until the Account Is Closed. Product Quality ViolationArticle 44It Refers to Product Quality Violations Such as Violation of National Mandatory Standards Or Regulations, Violation of Product Implementation Standards Marked by Product Packaging Or Labeling, Etc., of Products Released and Sold by Users through Alibaba China Station. Once the Products Released Or Sold by Users on Alibaba China Website Are Found to Have Product Quality Violations, Alibaba Will Remove Product Information from the Shelves According to the Seriousness of the Circumstances in Accordance with the Rules for Handling Product Quality Violations, delete, Account Limit, Close, Etc. At the Same Time, Alibaba Will Conduct Random Inspection on Products Released by Users on Alibaba China Station from Time to Time, and the Sampling Inspection Will Be Conducted by Alibaba Entrusting a Legally Qualified Third-Party Product Quality Inspection Agency. For More Information about Sampling Methods, Applicable Testing Standards and Determination of Testing Results, See the Provisions of Alibaba China Station Product Sampling Inspection Specification. for Products Found to Have Quality Violations after Sampling Inspection, alibaba Will Handle Product Quality Violations in Accordance with the Rules. False Transaction Method45thUsers Explicitly Support Alipay Secured Transactions in the Product Information Released by Alibaba China Website, but in the Specific Process of the Transaction between the Buyer and the Buyer, They Refuse to Use Alipay Secured for Various Reasons. Once the Product Information Released by the User Is Identified as False Transaction Information, the Product Information Will Be Deleted Immediately. at the Same Time, the User Will Be Warned According to the Handling Rules of False Transaction Methods, account Authorization until the Account Is Closed. False Transaction46thIt Refers to the Behavior That Users Increase Their Account Credit Points and/Or Product Sales through Improper Means on Alibaba China Website, Which Impairs the Rights and Interests of Buyers. Once the User Has a False Transaction, Alibaba Will Delete Or Close the Content of the False Transaction According to the False Transaction Handling Rules, and Warn the User According to the Seriousness of the Case, account Authorization until the Account Is Closed. Violation Evaluation47thIt Refers to the Evaluation Behavior That the Evaluation Party Gives the Other Party Samsung Or below in Violation of Objective Facts for the Purpose of Seeking Additional Property Or Other Improper Benefits. After Receiving Malicious Comments, the Evaluated Party Can Submit Them to Alibaba for Handling. Alibaba Will FollowViolation Evaluation and Handling RulesDelete Or Hide the Corresponding Comments, and Limit the Account Rights to Users According to the Seriousness of the Case until the Account Is Closed.Abuse of Membership Rights Article 48It Refers to the Behavior That Users Wantonly Or Maliciously Exploit the Membership Rights Granted by Alibaba to Harm the Legitimate Rights and Interests of Others and Hinder the Operation Order of Alibaba's China Station. For Members Suspected of Abusing Membership Rights Detected by Alibaba, Alibaba Will Take Warnings, Restrict Product Release, Restrict Website Login, Restrict Use of Aliwangwang/Qianniu Workbench, Restrict Buyer Behavior, limit Evaluation, Limit Refunds, Limit Complaints (Or Reject Initiated Complaints), Limit Buyer Protection Services (Obtain Claims Or Compensation), Extend Transaction Timeout, take Control Measures Such as Closing Orders, Excluding the Seller's Refund Rate, Excluding Sales Volume, and Complaint Rate Indicators for Orders Arising from Abuse of Member Rights until the Account Is Sealed, and Alibaba Will Take Measures Such as Recovery, Invalidation and Invalidity to Recover the Improper Benefits (Including but Not Limited to Red Envelopes, Etc.) Obtained by Abusing the Rights of Members. Illegal PublicityArticle 49It Means That the Promotional Content Published by Users through Alibaba China Website (Including but Not Limited to Wangpu, Yellow Pages, Product Information, Etc.) Has Improper Use of Others' Rights, Disclosure of Others' Privacy Information, for Illegal Acts Such as Spamming Information, Once the Products Released Or Sold by Users on Alibaba China Website Are Deemed to Have Illegal Publicity, Alibaba Will Follow the Rules for Handling Illegal Publicity. According to the Seriousness of the Case, Users Shall Be Removed from the Shelf, Deleted, Limited to Accounts, Closed Accounts, Etc.Disrupt Market OrderArticle 50It Means That Members Deliberately Evade Alibaba's Various Rules Or Market Management Measures in Any Way, Or Obtain and Use Alibaba's Official Or Third-Party Resources and Service Benefits in an Improper Way. If the Market Order Is Disturbed, Alibaba Has the Right to Cancel the Official Resources Obtained and Used by Members in Improper Ways, service Benefits and/Or Termination of Corresponding Service Qualifications and Corresponding Restrictions on Alipay Accounts Bound by Members, and 36 Points Will Be Deducted Each Time; If the Circumstances Are Serious, 48 Points Will Be Deducted Each Time; especially Bad, 60 Points Are Deducted Each Time.Arrears of Financial ServicesArticle 51It Refers to the Financial Services Provided by Third Parties (Including but Not Limited to Loans, Guarantees, Insurance, Factoring and Other Related Financial Services) That Users Apply for and Obtain through Alibaba China Website, if the Principal and Interest Are Not Fully Repaid Or the Agreed Amount of Other Services Is Not Fully Repaid Due to Maturity, Alibaba and/Or the Service Provider Shall Notify and Recover the Situation That the Payment Is Not Fully Repaid on Time through Corresponding Means, according to the Serious Deduction of 4 Points to 60 Points, and Have the Right to Notify Alibaba's Affiliates to Require Them to Take Restrictive Measures on Users' Rights and Interests, including but Not Limited to Requiring Alipay to Pay the Money in the User's Account to the Object Designated by Alibaba, Requiring the Affiliated Company to Suspend Or Terminate Some Or All of the Services Provided to the User, and Publicize the User's Breach of Contract on Any Website under Its Operation Or Actual Control. (Note: Users Who Have Defaulted on Alibaba Can Refer to This Article). Improper Profit MakingArticle 52It Refers to the Behavior That Members Use Improper Means to Seek Benefits Or Other Means to Seek Improper Benefits, Including but Not Limited to the following Circumstances:(1) Providing Property, Consumption, Hospitality Or Business Opportunities to Alibaba Staff and/Or Their Affiliates;(2) Knowing That Other Members Or Third Parties Make Improper Profits and Seek Benefits from Them.If a Member Makes Improper Profits, Regardless of Whether He Or She Obtains Benefits, He Or She Will Deduct 60 Points Each Time, and Alibaba Will Never Provide Or Accept Any Products Or Services Provided by Him Or Her; at the Same Time, the Member's Associated Account Is Not Allowed to Participate in Any Alibaba Marketing Activities Within 6 One Months.Alibaba Will Never Provide Or Accept Any Products Or Services Provided by the Operating Service Provider That Implements Improper Profit-Making Activities. Other Stores Operated on Behalf of the Operating Service Provider Shall Also Be Self-Operated Or Changed Within 3 One Months from the Date of Receiving Alibaba's Notice, Overdue, alibaba Will Restrict the Relevant Accounts until They Are Executed.If a Member Who Conducts Improper Profit-Making Acts Has Truthfully Voluntarily Declared and/Or Truthfully Actively Reported the Situation, Alibaba Will Give Lighter Or Mitigated Measures as Appropriate.Alibaba Will Restrict the Membership Account and Its Associated Accounts from Participating in Alibaba's Marketing Activities until the Investigation Is Completed.If a Member Explicitly Expresses Improper Profit-Making Intention to Alibaba Staff and/Or Its Affiliates Or Has Begun to Commit Improper Profit-Making Behavior, but Fails to Succeed Due to Reasons Other than the Will of the Member, if It Constitutes an Improper Attempt to Make Profits, 24 Points Will Be Deducted Each Time.Any of the following Circumstances Shall Be Regarded as Unfair Profit-Making:(1) If the Seller Is an Alibaba Staff Member, 60 Points Will Be Deducted Each Time;(2) the Seller Is an Affiliate of an Alibaba Staff Member and the Alibaba Staff Member Has Not Declared Truthfully in Accordance with the Provisions of the Alibaba Group Business Code of Conduct, and 36 Points Are Deducted Each Time, if There Are Convenient Conditions to Use the Position of Alibaba Staff, 60 Points Will Be Deducted Each Time. Provide False CredentialsArticle 53Providing False Credentials Means That Members Provide Alibaba with Forged and Altered Qualification Certification Materials. If Members Provide False Vouchers, 12 Points Will Be Deducted Each Time; If the Circumstances Are Serious, 36 Points Will Be Deducted Each Time; If the Circumstances Are Particularly Bad, 48 Points Will Be Deducted Each Time; If Members Provide False Vouchers Involving Obtaining Improper Benefits, alibaba Has the Right to Withdraw Or Terminate. at the Same Time, Alibaba Will Take Market Management Measures for Members According to the Circumstances, Including but Not Limited to Deleting False Vouchers, Terminating the Membership's Eligibility to Enter the Corresponding Market, delete Product Information, Store Supervision, Account Restriction, Account Closure and Other Measures. If the Circumstances Are Particularly Minor, It Can Be Mitigated. Breach of PromiseArticle 54Breach of Commitment Means That Members Fail to Fulfill Their Commitments in Accordance with the Agreement and Hinder the Rights and Interests of Other Members Or Websites. for Example, the Seller Promises to Provide Buyers with Buyer Protection Services That Have Not Actually Been Provided, after the Seller Signed up for the "Large Official Event" Held on the Website and Was Approved, He Applied for Withdrawal Due to His Own Reasons Such as His Willingness to Change, the Seller Refuses to Provide Or Refuse to Provide Invoices in the Promised Way (except for Specific Products). If the Member Violates His Promise, 2 Points Will Be Deducted Each Time (If Otherwise Stipulated in the Implementation Rules, the Implementation Rules Shall Be Implemented in Accordance with the Provisions of the Implementation Rules). Comprehensive Evaluation of Transaction DisputesArticle 55Each Natural Month, Alibaba Will Conduct a Comprehensive Cumulative Evaluation of the Number of Disputes and Dispute Rates of the Seller's Transaction Disputes in Accordance with the Rules for Comprehensive Evaluation of Transaction Disputes, and According to the Evaluation Results, Users Who Meet the Evaluation Processing Standards Will Be Dealt with Accordingly. Violation Handling ComplaintArticle 56Members Can Submit a Violation Complaint Application through the Online Violation Complaint Portal Within the Specified Period from the Time When the Violation Is Handled (See the Corresponding Implementation Rules for Details). If a Complaint Is Not Filed Within the Time Limit and the Supporting Materials Are Submitted Or the Supporting Materials Are Insufficient, Alibaba Has the Right to Judge and Deal with It According to the Situation at That Time.Article 57Users Who Have Closed Their Accounts Or Have Been Closed for Other Reasons Due to a Cumulative Deduction of 60 Points Or More Due to Violations Will Not Recover Their Accounts Even If They Appeal. Harassing OthersArticle 58 Harassment of Others Refers to the Behavior of Members to Insult, Threaten, Threaten, Provoke and Other Bad Means to Others, and to Hinder the Legitimate Rights and Interests of Others.
Alibaba Will Take Actions against the Actors, Including Warnings, Rights and Interests Restrictions, and Account Closure, Depending on the Seriousness of the Case. Chapter V Supplementary ProvisionsArticle 59If the User's Behavior Occurs before the Entry into Force Or Revision of These Rules, the Rules at That Time Shall Apply; If It Occurs after the Entry into Force Or Revision of These Rules, These Rules Shall Apply.Article 60The Preceding Rule Contains This Number. the following Rule Does Not Contain This Number.Article 61The Days in This Rule Are Calculated in 24 Hours.Article 62Alibaba Will Revise These Rules Irregularly and Implement Publicity Procedures on the Rules Channel (Rule.1688.com) on Alibaba China Website. If the Revised Content Has a Significant Impact on the Rights and Interests of Most Users, the Consultation Process Will Be Implemented Separately. After the Publicity Period Ends, the Revised Content of the Rule Takes Effect on the Specified Date of Publicity.

 

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